Privacy Policy

1. Introduction

EZB ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ezbusa.com or use our facility services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via email, phone, or contact form
• Subscribe to our newsletter or marketing communications
• Fill out a survey or provide feedback

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Property or facility details
• Service preferences and requirements
• Payment and billing information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process your service requests and transactions
• Respond to your inquiries and provide customer support
• Send you quotes, estimates, and service information
• Improve and optimize our website and services
• Understand how you use our website
• Develop new services and features
• Send marketing and promotional communications (with your consent)
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf (e.g., payment processing, email delivery, analytics)
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Protection of Rights: We may disclose information to protect and defend our rights or property, prevent fraud, or protect the safety of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another party
• Withdraw Consent: Withdraw your consent at any time where we rely on consent

To exercise these rights, please contact us at derek@ezbusa.com.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising your CCPA rights

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: