Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and EZB ("Company," "we," "us," or "our") concerning your access to and use of the www.ezbusa.com website and our facility services.

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Services

EZB provides comprehensive facility services including but not limited to:

• Building maintenance and repairs
• Electrical and mechanical services
• Cleaning and debris removal
• Interior remodeling and build-outs
• Grounds and exterior maintenance
• Tenant coordination services
• Property management support
• 24/7 emergency response services

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Engage in any automated data collection or scraping
• Interfere with or disrupt the website's functionality
• Impersonate any person or entity
• Submit false or misleading information

3.2 Account Responsibility

If you create an account or submit information through our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Quotes and Estimates

All quotes and estimates provided by EZB are:

• Based on information provided at the time of request
• Valid for 30 days unless otherwise specified
• Subject to change based on site inspection and actual conditions
• Not binding until a formal service agreement is executed

5. Service Agreements

All services are subject to a separate service agreement that includes:

• Scope of work and specifications
• Pricing and payment terms
• Project timeline and milestones
• Warranties and guarantees
• Cancellation and termination policies

The service agreement shall take precedence over these general Terms in case of any conflict.

6. Payment Terms

6.1 Pricing

All prices are in U.S. dollars unless otherwise specified. Prices are subject to change without notice.

6.2 Payment Methods

We accept various payment methods including checks, credit cards, and ACH transfers. Payment terms will be specified in your service agreement.

6.3 Late Payments

Late payments may be subject to interest charges and may affect our ability to continue providing services.

7. Cancellation and Refunds

Cancellation policies vary by service type and will be specified in your service agreement. Generally:

• Emergency services require 24-hour notice for cancellation
• Scheduled maintenance may require 48-72 hours notice
• Large projects may have specific milestone-based cancellation terms
• Refunds are handled on a case-by-case basis according to work completed

8. Warranties and Guarantees

8.1 Service Warranty

We warrant that services will be performed in a professional and workmanlike manner. Specific warranty terms for materials and workmanship will be provided in your service agreement.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN A SERVICE AGREEMENT, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• EZB shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for delays or failures due to circumstances beyond our reasonable control
• We maintain appropriate insurance coverage as required by law and specified in service agreements

10. Indemnification

You agree to indemnify and hold harmless EZB, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another party
• Inaccurate information provided to us

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of EZB or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

12. Emergency Services

Our 24/7 emergency services are subject to availability and response times may vary based on:

• Nature and severity of the emergency
• Geographic location
• Weather conditions
• Resource availability

Emergency service rates and terms will be communicated at time of service request.

13. Insurance and Licensing

EZB maintains appropriate licenses, permits, and insurance coverage as required by law and industry standards. Proof of insurance and licensing can be provided upon request.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

15.2 Arbitration

If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which services are provided, without regard to conflict of law principles.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

19. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and EZB regarding use of our website and services.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.